Dionysus Cellular - You know you want to

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Phonefinder is South Africa's number one destination for everything cellular. With over 5000 deals to compare you are certain to find the best deal to suit your budget. Plus there are services such as repairs, games, insurance options, the ability to sell your old device and so much more.

Dionysus Cellular and Dionysus Play have partnered with Phonefinder in order to offer you the great customer services you have come to expect from Dionysus plus the complete mobile shopping experience offered by Phonefinder.

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Out of box failure

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An out of box failure is rare. It occurs when your device doesn't work withing the first seven (7) days (including weekends and public holidays).

If this happens, we need you to please take the device into your nearest Nashua Mobile store ASAP. Unfortunately we can't send a courier to you as the Nashua Mobile technicians need to examine your device and you need to sign for this. It is imperative that the device is in it's original condition (even the slightest scratch, mark or dent will invalidate the out of box failure guarantee). Please take in all your paperwork, packaging (all papers, manuals, stickers etc), accessories and ID. 

Most device manufacturers (except for example Apple) will replace the unit at no cost. Manufacturers that do not offer an out of box failure policy will repair the device.

Please note that informing us of an out of box failure won't ensure your device is replaced as per the manufacturer's rules - you must go into a Nashua Mobile store ASAP.

Note: This process is not applicable for laptops.

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